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Your 3sbd account is funded through Nagad, Upay and Bank Transfer — the local payment routes configured for Bangladesh. Open the cashier from your account page to see the options available in your region, then follow the fields shown there.
Putting money into your 3sbd account starts at the cashier section, which you reach from the main account menu after signing in. We have configured Nagad, Upay and Bank Transfer as the deposit routes for Bangladesh. Select the one that matches the wallet or bank account you already use — there is no need to set up something new. Enter the amount in the field shown, confirm the transfer from your wallet or bank app, and the balance will reflect once the transaction clears on our end.
Log into your 3sbd account and navigate to the cashier section from the account menu.
Select Nagad, Upay or Bank Transfer — whichever matches your active wallet or bank account.
Type the amount into the field shown, then complete the transfer inside your wallet or banking app.
Once the transaction clears, your updated balance appears in the account area. Keep your wallet receipt until it does.
When you want to move your 3sbd balance back to your wallet or bank account, open the withdrawal section from the account menu — it sits alongside the deposit cashier. Choose the payout route that matches the wallet or bank account registered on your profile; withdrawals go only to verified accounts to protect your funds. Enter the amount you want to withdraw, then confirm. The fields on the withdrawal page will show any limits or verification steps that apply at that point — follow those instructions as displayed.
Navigate to the withdrawal page inside your account menu after signing in.
Pick the same Nagad, Upay or Bank Transfer account that is registered to your profile.
Type the withdrawal amount and read the limit fields shown on the page before confirming.
Follow the identity or wallet-ownership check displayed on screen, then submit the withdrawal request.
At certain points — usually when withdrawing for the first time or when a transaction flag is raised — your 3sbd account page will display a verification prompt. The fields and documents it asks for are shown directly inside the account area; follow only those instructions rather than any external checklist. We do not publish a fixed document list here because the fields shown to you depend on the account state at that moment. What you can expect in general: the system will ask you to confirm that the wallet or bank account you use for payments belongs to you. Work through each field as displayed and submit.
Verification fields appear inside your account area. Read each field carefully before filling it in.
The check typically asks you to confirm the Nagad, Upay or Bank Transfer account belongs to you.
Only upload or enter information that the on-screen fields actually request. Do not volunteer additional documents.
If any verification field is confusing, reach our support team with a screenshot before proceeding.
The three payment routes configured for Bangladesh accounts on 3sbd are Nagad, Upay and Bank Transfer. Each one is a familiar local option — you are using the same wallet or bank account you already manage on your phone. Nagad is available as both a deposit and withdrawal route for eligible accounts. Upay follows a similar mobile wallet path. Bank Transfer works for those who prefer a direct account-to-account route. The cashier page inside your account shows which routes are active for your account at any given time; availability may vary by region and account status. We do not infer support for any route not shown in your cashier.
Mobile wallet route available for deposits and withdrawals on eligible 3sbd accounts in Bangladesh.
Local mobile wallet path for adding funds or requesting a payout directly from your phone.
Direct account-to-account route for those who prefer to move funds through their local bank.
Every deposit and withdrawal you make through 3sbd generates a reference number — one on the wallet or bank side, and a corresponding entry in your account transaction history. Keeping these two records together is the fastest way to resolve any mismatch. Your 3sbd account history is inside the account menu under transaction records; it shows the amount, the route used, the date and a status label. If the status label says pending, the transaction is still being processed on the payment rail. If it says completed, your balance or wallet has been updated.
Every Nagad, Upay or Bank Transfer transaction produces a reference. Keep it until the account history shows a completed status.
Pending means processing is ongoing. Completed means the balance has updated. Failed means the transfer did not go through on the payment rail.
Open the transaction history section in your 3sbd account menu to see the date, amount, route and current status for each entry.
Screenshot the wallet receipt and the account history entry together. This is the evidence our support team needs to investigate a mismatch.
Keeping your 3sbd banking activity secure depends on a few straightforward habits. Always access your account through the correct domain and check that the address bar matches before you enter any login or payment details. We do not send payment instructions through unofficial channels — if you receive a message claiming to be from us and asking for wallet credentials, do not act on it. Report it to our support team instead. Your Nagad, Upay or bank account registered on the platform should belong to you personally; payouts go only to verified, matching accounts. If you notice account activity you did not make, contact support immediately with the transaction reference and your account details.
Confirm the address bar shows the correct 3sbd domain before entering any login credentials or payment information. Phishing pages copy the look of real sites.
Withdrawals go only to wallet or bank accounts registered and verified on your profile. Using an account that is not yours will hold up your withdrawal request.
If your account area shows a verification prompt, complete it through the fields displayed — do not share documents through chat or email unless our support team explicitly requests it.
For any suspicious transaction, contact 3sbd support directly through the help link in your account menu. Have your transaction reference and wallet details ready when you reach out.
If something about your deposit, withdrawal or account check is not clear from the cashier page itself, these answers cover the questions we hear most often. For anything not listed here, open the support link in your account menu.
The configured deposit routes for Bangladesh accounts are Nagad, Upay and Bank Transfer. Your cashier page shows which of these is active for your account at the time you open it. Only use a wallet or bank account that belongs to you.
Deposits move through the payment rail before they reach your balance. Keep your wallet receipt and the transaction reference number. If the balance has not updated after a reasonable wait, contact support with both reference numbers and we will look into it.
Withdrawals go to the wallet or bank account verified on your profile. If you want to change the registered account, contact support before submitting a withdrawal request. Do not attempt to withdraw to an unregistered account.
Pending means the withdrawal request has been received and is being processed on the payment rail. We do not publish a fixed window because timing depends on your wallet provider. Check your account history for a status update, or contact support if the pending label persists longer than you expect.
The fields and documents required are shown directly inside your account area when a verification prompt appears. We do not publish a fixed document list here because the fields vary by account state. Follow only what is displayed on screen, and contact support if any step is unclear.
Contact 3sbd support immediately through the help link in your account menu. Have your transaction reference number, the amount and the date ready. Change your account password as a precaution while you wait for a response from our team.